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Get the support you need to master Bitcoin cycle analysis. Our AI assistant is here to help you succeed with professional-grade tools and expert guidance.
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Get instant help from our AI assistant for questions about features, indicators, and platform usage
Knowledge Base
Comprehensive guides, tutorials, and answers to common questions about Bitcoin cycle analysis
BitcoinIQ Support
Professional AI-powered support that matches our professional platform
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Our AI support assistant is available 24/7 to answer questions about BitcoinIQ features, indicators, and general usage. Start a chat below for immediate assistance.
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For technical issues, the AI will automatically create a support ticket
Critical issues will be escalated via email when necessary
Response times: AI chat (instant), technical issues (24-48 hours)
Before You Contact Us
Please check our FAQ section below for common questions about Bitcoin indicators and platform usage. Many questions can be answered instantly without waiting for support.
Terms
Support is provided on a best-effort basis for legitimate technical issues and platform questions. We do not provide investment advice, trading recommendations, or extensive educational support beyond our published content.
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Frequently Asked Questions
Find quick answers to the most common questions about BitcoinIQ and Bitcoin cycle analysis. Can't find what you're looking for? Start a chat with our AI assistant above.
Getting Started
Q:How do I start my free trial?
A: Click 'Start 30-Day Free Trial' on our homepage, enter your email and basic info. No credit card required - you'll get immediate access to all features including all indicators with AI-powered analysis.
Q:What's included in the trial?
A: Full access to the dashboard — every indicator page (Bitcoin Price, Fear & Greed, Global Liquidity, Fed Liquidity, Bitcoin Dominance, MVRV Z-Score, SOPR, Macro Cycle Index, and more), each with daily AI-powered analysis — plus the monthly Cycle signal distilled from 20 macro, on-chain, and sentiment indicators, educational content, and historical data. Everything a paid subscriber gets.
Q:What is CycleLock Membership?
A: CycleLock is our commitment reward for subscribers who upgrade before their trial ends. CycleLock Members lock in our lowest rates for the duration of their subscription - your pricing will never increase, even when regular rates go up.
Q:Do I need any prior Bitcoin knowledge?
A: Basic Bitcoin knowledge helps, but every indicator comes with clear explanations. Beginners can start with our indicator guides, while experienced investors can dive straight into advanced cycle analysis.
Indicators & Analysis
Q:What is the Pulse Index?
A: The Pulse Index reads current market behavior by combining several on-chain and sentiment indicators into one composite score, updated daily. It pairs with the Macro Cycle Index (which tracks macro conditions like Fed and global liquidity) for a fuller picture of behavior versus the wider backdrop.
Q:How often is data updated?
A: Bitcoin Price updates every 30 seconds. Most indicators (MVRV, SOPR, Fear & Greed, etc.) update daily. Macro indicators like Global Liquidity and ISM update monthly since the underlying data is only released monthly.
Q:Can I export data or charts?
A: Export functionality is on our roadmap. For now, you can use your browser's screenshot feature to capture charts.
Q:How accurate are the indicators historically?
A: We don't predict tops or bottoms. Each indicator is built on metrics that have historically aligned with cycle extremes — deep-value accumulation zones and overheated, extended zones — and we show where the data sits today, not a forecast. The combined monthly signal was validated out-of-sample (measured on data the method was never tuned on), and every signal it has produced is published on our track record page. Past performance doesn't guarantee future results.
Q:What makes your analysis different from free alternatives?
A: Every indicator includes daily AI-generated analysis that interprets the data in context. Plus, our Market Analysis page synthesizes all indicators into one unified view with a clear, plain-English read. You get professional interpretation, not just raw numbers - all in one dashboard instead of scattered across multiple websites and subscriptions.
Billing & Account
Q:What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other Stripe-supported cards. Bitcoin payments are on our roadmap.
Q:Can I cancel anytime?
A: Yes, you can cancel your subscription at any time with no penalties or fees. You'll retain access until the end of your current billing period. We believe in earning your business every month.
Q:Do CycleLock rates really never increase?
A: Absolutely. CycleLock Members lock in their rates for the duration of their subscription, regardless of how much regular pricing increases in the future. This is our reward for subscribers who commit before their trial ends. If you cancel your CycleLock subscription and rejoin later, your rate will be whatever the current rates are at that time - you will lose your locked rate.
Q:What's your refund and cancellation policy?
A: Please see our Cancellation Policy for complete details on subscription cancellations and our policies for different plan types.
Technical Support
Q:What browsers are supported?
A: BitcoinIQ works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Q:Is there a mobile app?
A: BitcoinIQ is a web application optimized for laptops and tablets. It works on smartphones but the experience is best on larger screens where you can see the full charts and analysis. A dedicated mobile app is on our roadmap.
Q:What if I experience technical issues?
A: Start a chat with our AI assistant below for immediate help. For technical issues that can't be resolved through chat, the AI will automatically create a support ticket and escalate as needed.
Q:Can I access BitcoinIQ from multiple devices?
A: Yes, you can access BitcoinIQ from multiple personal devices. Log in with your credentials from any device, and your settings and preferences sync across them.
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